Suliman Al Nabulsi St
11190 Amman
Jordan

Tel: +962 78 2406024
Email: [email protected]

Managing director: Anwar Al-Najjar
Register number: 200184650
VAT ID: 40141640

This privacy policy will provide you information on how we use your personal data.

[1.1] JOJMATIC LLC, Suliman Al Nabulsi St, 11190 Amman, Jordan is the ‘controller’ and as such responsible for the processing of your personal data. You can reach us for general questions either by phone at +962 78 2406024 or by e-mail at [email protected] Further information may be found on our website at https://jojmatic.com

[1.2] For questions on data protection or exercising your rights under data protection law (see Section 4), you may contact our data protection officer by email at [email protected]

[2.1] Visiting our website

If you visit our website without logging in, registering or otherwise filling in the input fields on the website, we process your personal data as follows:

2.1.1 For the purpose of providing our website, we process the IP address, access time, browser information, operating system, language setting, screen resolution, the page or file accessed, as well as the access status (successful or error code) for each page view of all website visitors.
The processing is technically necessary to enable the use of our website.

The data is deleted after the end of your visit to our website unless specific data is further processed for one or more of the purposes described in this privacy notice.

2.1.2 For the purpose of detecting and blocking attacks on our website and the technical infrastructure (e.g. hacking, denial of service attack), we process personal data including identification data, connection data, or localization data (including IP addresses). This processing is necessary to pursue our legitimate interest in taking protective measures against attacks.

2.1.3 The data is deleted no later than two (2) years after the end of your visit to our website unless an attempted attack is detected. In the event of a detected attempted attack from your point of access, the data will be further processed for technical and, if necessary, legal processing.
Visitors of our website have the right to object to the use of these cookies as described below in sect.3.2.3.

2.1.4 For the purpose of providing our website, under a data processing agreement. Each visit to our website will be handled or delivered through CyberPanale who processes information, which may include; IP addresses, system configuration information, and other information about traffic to and from our website, for the purpose of operating, maintaining and improving service. This data can help to detect new threats, identify malicious third parties, and provide more robust security protection.
The processing of this data is technically necessary to enable the use of our website.

2.1.5 We use cookies on our website. Cookies are small text files. They allow us to store specific visitor-related information in the context of the use of our website. You can find details of our cookie policy at: https://jojmatic.com/legal.html

For the purposes of providing you access to and use of the functionality of our website that requires registration, such as the user and customer portal or leaving comments on the website, we process the IP address, first name, last name, gender, postal address and country, email address, status as a private individual or business representative, and in case of business registration also the trade-name of the business and tax ID number or similar business identification information. This processing is necessary to enable the use of some functionality of our website. We will retain the data until you ask us to delete your user account. After that, the processing of the data will be restricted and no longer be used for identification and access to the functions of the website requiring registration. Individuals representing a business have the right to object to the data processing as described below in sect.3.2.3.

For the purpose of displaying the username together with a comment left on our website or the blog, as well as identifying the author of a comment in case of later complaints about the content of the comment, we process the IP address of the machine used to send the comment, and if available the email address and/or username of the author of the comment.

Registered users may subscribe to comment feeds, in which case we use the email address to send new comments and responses by email.

The processing is necessary to pursue our legitimate interest to protect ourselves and our users from unlawful content on our website and enable a community environment by displaying the usernames. We retain the IP addresses, the email address, and/or usernames for as long as the comment is stored and visible on our website, or until the registered user has unsubscribed from the comment feed.

Authors of comments have the right to object to the data processing as described below in sect. 3.2.3. This right may also be exercised by using the anonymous commenting function.

For the purpose of processing email communication with customers about industry news and advertisement for our own products and services, such as information about promotions, new product launches, and new offers, we process the email-address of our customers.

This processing is based on the customer’s consent.

We retain the email address until consent is withdrawn. The processing of the email address for this purpose is restricted after the withdrawal of consent, and the email address is deleted unless it is also processed for other purposes.

The customer has the right to withdraw consent as described below in sect. 3.2.4. Subscribers may also withdraw consent by unsubscribing from the mailing by using the “unsubscribe link contained in every advertisement mailing.

For the purpose of sending email newsletters with information about industry news and advertisement for our own products and services, such as information about promotions, new product launches, and new offers, we process the email address of the subscriber. This processing is based on the subscriber’s consent .

We retain the email address until consent is withdrawn. The processing of the email address for this purpose is restricted after the withdrawal of consent, and the email address is deleted unless it is also processed for other purposes.

The subscriber has the right to withdraw consent as described below in sect. 3.2.4. Subscribers may also withdraw consent by unsubscribing from the newsletters by using the “unsubscribe” link contained in every newsletter mailing.

By submitting an application on our recruiting page or to us via email, the applicant declares that he wishes to take up employment with us. We process and store all personal data provided by the applicant exclusively for the purpose of the job search/application.

In particular, the following data are collected: name (first and last name), e-mail address, telephone number, LinkedIn-Profile (optional), and channel (how the applicant became aware of us).

You also have the option to upload documents such as a cover letter, CV, and references. These may include further personal data such as date of birth, address, etc.

If provided by the applicant, we also process special categories of personal data, for example information on handicaps, ethnic origin or biometric data (handwritten signature).

The processing of the aforementioned personal data is necessary as a pre-contractual measure. We use the provided personal data for the application process (assessment and qualification for the position).

Where special categories of data are provided voluntarily by the applicant, By providing the special categories of personal data concerned, the applicant consents to the processing.

Data transmitted as part of your application will be transferred using TLS encryption and stored in a database.

The data contained in the application letter is made available to our HR-department and the decision makers for the respective job vacancy.

The personal data is stored, as a rule, exclusively for the purpose of filling the vacancy for which you have applied.

We retain the data until six months after a decision on filling the job vacancy is communicated to the applicant. After this period we will delete or anonymize your data. In case of anonymization, the data will only be available to us in the form of so-called metadata, without any direct personal reference, for statistical analysis (for example, share of male and/or female applicants, number of applications per specified period of time etc.).

The applicant has the right to withdraw consent to processing of voluntarily provided special categories of data as described below in sect. 3.2.4. Should you be offered and accept a position with us during the application process, we will store the personal data collected as part of the application process for at least the duration of your employment.

For possible consideration for future job vacancies, we process all personal data provided by applicants either for a job application (see above sect. 2.6) or as an unsolicited application (concerning the categories of data described above in sect. 2.6) to decide on whether to consider an applicant for any available job vacancies.

The processing is based on the applicant's express consent.

We retain the data for 6 months or until consent is withdrawn, whichever is earlier. The application letter and the data contained therein are then erased, returned to the applicant, or destroyed unless the applicant has renewed consent (e.g. upon our request) or the data is further processed for employment purposes.

The applicant has the right to withdraw consent to the processing as described below in sect. 3.2.4.

For the purpose of processing customer orders of our products and services and commissioning the products and services for delivery, we process the personal data provided during website registration (see above sect.2.2) and the status of the customer’s payments.

The processing is necessary to perform the contract with the customer.

We retain personal data until after the termination of all contracts with the customer. Then processing for this purpose is restricted. The data is deleted after all mandatory retention periods have expired.

For the purpose of protecting against attempts at payment fraud or misuse of our products and services for unlawful uses (e.g. spamming, hosting illegal content), we process the personal data provided during website registration (see above sect. 2.2).

The processing is necessary to pursue our legitimate interest in fraud prevention.

We will retain the data until you ask us to delete your user account. After that, the processing of the data will be restricted and no longer be used for fraud prevention.

For the purpose of processing payments for products and services, we process the personal data provided for website registration (see above sect.2.2) and the account information provided by the customer, the products and services ordered, and the amounts incurred. Unless the customer prepays the remuneration for the entire contract duration by bank transfer, the data is transferred to the respective payment processing provider selected by the customer.

The processing and transfer are necessary to perform the contract with the customer.

We retain the account information for the lifetime of the customer account + 6 months. Then processing is restricted for this purpose and deleted after all mandatory retention periods have expired.

To process all customer or product support inquiries that reach us by email or phone, we process the name, first name, email address, telephone number, and other personal data communicated in the e-mail as well as information on the content of the request.

Processing is necessary to handle the request or inquiry.
Depending on the content of the request, processing will be restricted to processing for the specific purpose of the request immediately after completing the processing of the request. The data is deleted after all mandatory retention periods have expired.

[3.1] You may at any time exercise your rights as a data subject by contacting us by mail or e-mail at our address mentioned in section 1.2. Please keep in mind that we do not answer any inquiries about personal data by telephone because generally the identity of the caller cannot be determined with sufficient certainty.

Cookies and similar technologies are very small text documents or pieces of code that often contain a unique identification code. Information collected through cookies and similar technologies may include the date and time of the visit and how you use a particular website. We use cookies on our website to allow us to store specific visitor-related information in the context of the use of our website.

Cookies and any data contained therein are deleted automatically after reaching the respective “expiration time.” Third-party cookies and data contained therein are collected and processed by our technical service providers under a data processing agreement where applicable.

Necessary cookies

For the purpose of delivering the website at all, preventing attacks against our website, accelerating the delivery of our website, and storing the cookie-consent choices of the user. The use of these cookies is necessary to pursue our legitimate interest to deliver our website to visitors with high performance and a degree of security.

Analytics cookies

We use these cookies for the purpose of analyzing the use of our website.

Functional cookies

These cookies enable more functionality for our website visitors. These cookies can be set up by our external service providers or our own website. The following functionalities may or may not be activated when you accept this category.- Live chat services- Watch online videos- Social media sharing buttons- Login to our website with social media.

Advertising cookies

For the purpose of delivering advertising on our website, including programmatic advertising based on tracking of the visitors’ interests.

Unclassified

These cookies are still in the classification process. They will show up in one on the following categories; Necessary, Performance, Functional or Advertising.

You can choose to opt out of all but the necessary cookies. Use the buttons below to manage your consent. Visitors of our website have the right to object to the use of these cookies as described in sect. 3.2.3 of our Privacy Policy. Visitors may also exercise their right to object by blocking all cookies in their web browser. This may, however, result in loss of functionality or unavailability of our website.

1) JOJMATIC LLC, doing business at Suliman Al Nabulsi St, 11190 Amman, Jordan, (referred to hereinbelow as “Provider) offers services in particular via its Online Shop at https://jojmatic.com and via the customer portal integrated into the Online Shop (referred to as both the Online Shop and the customer portal hereinbelow as “Online Shop”).

2) The present General Terms and Conditions (referred to hereinbelow as GTCs”) apply to all contracts concluded between the Provider and the customer via the Online Shop as well as to all contracts for which the applicability of these GTCs has been agreed between the parties otherwise than via the Online Shop.

3) Any deviating, contravening, or supplemental terms and conditions of a customer will not become a component part of the contract unless this has been expressly agreed in writing. The same will apply even if service is rendered in the knowledge that this contravenes the corresponding GTCs in place with the customer.

4) Individual Agreements made between the Provider and the Customer, e.g. during the order process, precede over these GTCs in the area of the respective individually agreed contractual condition and are supplemented by these GTCs.

5) The range of services on offer in the Online Shop is intended for consumers and businesses unless specified otherwise in the Online Shop. A “consumer” means every natural person who enters into a legal transaction for purposes that predominantly are outside his or her trade, business, or profession.
A “business“ means a natural or legal person or a partnership with a legal personality who or which, when entering into a legal transaction, acts in the exercise of his or its trade, business, or profession.

6) If the customer is a business, the following applies: The present GTCs will also apply to any future contractual relations between the Provider and the customer, even if no separate, renewed reference to the GTCs has explicitly been made.

7) By clicking on the button “Order & Pay in the Online Shop, the customer makes a binding offer to purchase. Directly after having made said the offer to purchase, the customer will receive an email confirming receipt of the order. The order confirmation does not yet constitute acceptance of the offer to purchase, however. Rather, the contract will not come into being until the customer receives another email containing access data for the service ordered.

8) Contracts are concluded in the English language.

9) The contractual provisions agreed upon will be stored by the Provider.

10) The Provider reserves the right to amend the present GTCs insofar as required in order to adapt them to changed legal or technical framework conditions. The Provider will notify the customer of such amendments via email, whereby the amended passages will be highlighted. All amendments will be considered approved unless the customer lodges an objection in text form within six weeks of receiving notice of the amendments. Along with the notification of amendments made, the Provider will also supply the customer with separate instructions on the right to lodge an objection and on the legal consequences of remaining silent.

1) The scope of the Provider's main service obligations results from the service description in the Online Shop.

2) The customer may select among the server locations shown in the Online Shop or leave the selection up to the Provider. If the server location European Union” is not the one selected, then the customer will have the option to agree on EU Standard Contractual Clauses with the Provider, along with an agreement on data processing on behalf of a controller.

3) Unless expressly agreed otherwise, the Provider is entitled to also have the services that it owes under the contract delivered by technically qualified in-house personnel and/or by third parties. Insofar as active cooperation by the customer is required e.g. when a webspace package or other data stored on the Provider’s servers is to be transferred onto a different server – the customer must cooperate in keeping with the Provider’s instructions within a reasonable, pre-specified deadline.

4) The Provider is free to duly adapt its services so as to reflect technological advances and/or a changed legal environment, which may occur at any time, provided this does not cause a shortfall in the agreed scope and quality of the contractually owed service. This includes outsourcing the services to another data center within the server location selected by the customer or if the selection has been left up to the Provider – to some other server location operated by the Provider.

5) If the agreed contractual service also includes the provision of dedicated servers, then the customer will only be entitled to use a device having the features listed in the product category ordered. The Provider will determine, at its free discretion, the specific hardware and the features of the product category ordered. Insofar as the customer is to be provided with one or more fixed IP addresses in this context, the Provider reserves the right to modify the IP address(es) made available to the customer if this becomes necessary for technical or legal reasons. The Provider will notify the customer about any such changes, and specifically about any modifications made to the IP address(es).

6) The Provider is under obligation to back up data only if and insofar as this is expressly stipulated in the service description.

7) If the Provider delivers additional services without charging a corresponding remuneration, then the customer has no claim to such services. The Provider is entitled to cease providing any such services previously provided at no charge, to modify them, or to make them subject to charge following a reasonable period. The Provider will give the customer timely advance notice about any such cessation, modification, or subjection to charge.

8) The Provider’s obligation to render technical support to the customer is limited to what has been contractually agreed. The Provider does not offer any further going, free-of-charge support services to the customer. The Provider does not provide any direct support to customers of the customer unless specifically agreed otherwise in writing.

1) Upon conclusion of the contract, the customer is to notify the Provider of the following data:

● Name and postal address, email address, and telephone number of the customer, whether the customer qualifies as a consumer or a business; the VAT ID number (if existing); the name of the contact person (for a business).

● Name, postal address, email address, and telephone number of the technical contact person for each domain ordered.

● The name, postal address, email address, and telephone number of the administrative contact person for each domain ordered.

● Also, if the customer provides their own name servers: the IP addresses of the primary and secondary name servers, including the names of said servers.

2) The customer warrants that the data communicated to the Provider are correct and complete. This particularly applies to the declaration regarding the customer’s status as a consumer or a business. The Provider hereby expressly advises that if this information is found to be incorrect, this could trigger legal consequences such as claims to compensation of damages and/or the exercise of special termination rights to which the Provider is entitled within the meaning of Clause 5 (3) of theses GTCs.

3) The customer enters into an obligation to notify the Provider without undue delay of any changes in the data communicated, and to confirm said data within seven (7) days of receiving a legitimate and justified data-related inquiry from the Provider.

4) The Provider reserves the right not to conclude contracts with Customers from the following countries and territories: North Korea, Syria, Sudan, Iran, Cuba, so-called Israel, People’s Republics of Donetsk and Luhansk, and Crimea. The Customer undertakes not to use the Provider’s services, neither directly nor indirectly, if the Customer is located in these countries or territories. Furthermore, the Customer undertakes not to distribute the Provider’s services to third parties from the above-mentioned countries or territories. The Provider expressly points out that a violation of this undertaking could trigger legal consequences such as claims to compensation for damages and/or the exercise of special termination rights to which the Provider is entitled within the meaning of Clause 5 (3) of these GTCs. The Provider reserves the right to adjust the list of countries and territories mentioned above at its own discretion as a result of changes in factual and political circumstances. The Provider will inform the affected customers of any adjustment with reasonable notice in advance. The Provider reserves the right for the subsequently included countries and territories not to conclude contracts with customers originating from there. The obligations and legal consequences stipulated in these GTCs, such as, in particular, but not limited to, claims for compensation and the Provider’s special termination rights, also apply to customers from countries and territories subsequently included.

5) The Provider will perform an ongoing sanctions list screening based on the data communicated by the Customer to ensure that the Customer is not subject to applicable government sanctions. A Customer is affected by applicable government sanctions within the meaning of this provision if the Provider cannot reliably ensure that the Customer is not a natural person or company that is listed on so-called sanctions lists and is thus subject to applicable government sanctions. In this context, the Provider reserves the right not to conclude contracts with customers affected by government sanctions. The Provider expressly points out the Customer’s obligation according to Clause 3 (2), (3) of these GTCs to communicate data completely and correctly as well as to update that data constantly. Furthermore, the Provider expressly points out that a violation of these undertakings could trigger legal consequences such as claims to compensation and/or the exercise of special termination rights to which the Provider is entitled within the meaning of Clause 5 (3) of these GTCs.

6) The customer is under obligation to properly back up the relevant data on a regular basis. This also applies if the customer has agreed on special backup measures with the Provider.

1) The due dates for remuneration amounts will depend on the service in question and on the respective contractual term. If the customer selects a contractual term of one month for server services, then the total price will fall due immediately. If a contractual term of three, six or twelve months is selected, then the payments will follow an installment schedule specified during the ordering process. The first installment payment will fall due immediately. Each of the subsequent installment payments will fall due on the first of the respective month. In the case of domain and webspace packages, the total price will fall due immediately. If the customer’s place of regular abode is located outside Jordan, then payment for all the services of the Provider will fall due immediately.

2) The customer may elect to render payment via bank transfer, credit card, or PayPal.

3) Payment may be made in USD only. The customer is not entitled to change the currency selected at the commencement of the contract during the contractual term.

4) Except in the case of bank transfers, the amount owed will be debited against the selected means of payment on the applicable due date.

5) The Provider will credit any monetary reimbursements owed towards the same account or means of payment that was used by the customer. if repayments of money would violate applicable law, repayment is excluded. This is particularly the case if the customer originates from one of the countries and territories defined in § 3 (4) or if the customer is subject to applicable government sanctions as defined in 3 (5).

6) The Provider may make its contractual service contingent on payment in full of the total price or, if installment payments have been agreed upon, on payment of the first installment.

7) Insofar as the Provider has been commissioned by the customer to render services that go beyond the tasks and duties set out in the present GTCs and in the service description (e.g. software configurations, correction of bugs or problems not caused by the Provider, etc.) the Provider will be entitled to appropriate remuneration in keeping with its respectively current price list.

8) The Provider is free to adapt its prices to market developments at any time. Any price increase will require consent from the customer. Such consent will be considered granted if the customer fails to lodge an objection against the price increase within four weeks of receiving notice of the change. The Provider undertakes to include a notice in the change notification that advises the customer on the legal consequences of failing to lodge an objection.

9) In the event of a change in the statutory sales tax, respectively in its method of calculation, the Provider will be entitled to adjust its remuneration amounts accordingly.

10) In the event of rejected direct debits or payment chargebacks for which the customer is responsible, the Provider will charge a penalty fee in accordance with its respective current price list, unless the customer can demonstrate that the actual damage incurred was either non-existent or significantly lower than claimed.

11) If the customer defaults on a payment, the Provider will have the right to suspend the contract for services until the amount in arrears has been paid. The suspension will also entitle the Provider to re-allocate any services that are cost-intensive for the Provider and that were in use up to that point by the defaulting customer. In this event, a loss of data cannot be ruled out, for example when a server is re-assigned to new customers. If a server, respectively web space package, is re-activated, one-time fees pursuant to the respectively current price list will fall due.

12) The Provider is entitled to request a SCHUFA report on the customer’s address if and for as long as the customer defaults on a greater than negligible amount and if the customer has failed to notify the Provider of a change in address in breach of the customer’s obligations to cooperate pursuant to Clause 3 of the present GTCs, or if justified doubts arise as to the customer’s creditworthiness. In such cases, the customer will be charged the costs which the Provider incurs for each justifiably requested SCHUFA report on the customers address. However, the customer will not be responsible for these costs, respectively for their full amount, if the customer can demonstrate that the actual damage incurred by the provider was non-existent or significantly lower than the cost amount claimed.

13) Insofar as a contract concluded with the customer does not entail any obligation to make advance payment or insofar as the Provider renders other, for-charge services not covered by the foregoing provisions, then all remuneration amounts (plus sales tax at the statutory rate) will fall due without deduction fourteen (14) days after the invoice date.

1) Insofar as no deviating provisions have been agreed upon, all contracts concluded between the customer and the Provider will have an initial term of either one, three, six, or twelve months, depending on which term the customer selects. Notwithstanding the foregoing, the initial term for the order of a domain or webspace package invariably will be 12 months. The initial term will commence once the access data for the selected service are made available. The contractual term will be extended by an additional period equivalent to the one selected for the initial term (“Extension Period), so long as neither party has declared termination observing a notice period of four weeks until the end of the initial term or of an Extension Period. In the current month, a notice of termination can be given at the end of the month at the earliest.

2) The customer must declare termination by way of the customer-account login (https://portal.jojmatic.com) or by means of a text-form declaration (e.g. via email).

3) Each party reserves the right to terminate for good cause (without having to observe a notice period). Good cause particularly is considered given if the customer, despite having received a payment reminder, remains in default of a cardinal payment obligation or in culpable breach of the provisions of these terms and conditions, especially but not limited to the obligations mentioned under Clauses 3, 4, 6, 7 and/or 9. The Provider reserves the right of termination (without notice period) for cause, in particular for the following violations of Clause 3 of these GTCs:

● The Provider becomes aware or has reasonable suspicion that the Customer originates from one of the countries or territories mentioned in Clause 3 (3) of these GTCs and uses services of the Provider directly or indirectly.

● The Provider becomes aware or has reasonable suspicion that the Customer is reselling the Providers services to the countries and territories listed in Clause 3 (3) of these GTCs.

● The Provider becomes aware of or has reasonable suspicion that the Customer is subject to government sanctions as defined in Clause 3 (4) of these GTCs. For the avoidance of doubt, the Parties agree that the Provider shall have the right to terminate the Agreement for cause in cases where the Customer (a) is already affected by governmental sanctions within the meaning of Clause 3 (4) of these GTCs at the time of the conclusion of the agreement but the Provider becomes aware of this later on or (b) gets affected by governmental sanctions within the meaning of Clause 3 (4) of these GTCs after the conclusion of the Agreement due to a change in the Customer’s status or due to a change in the applicable governmental sanctions.

4) Termination of the contracts concluded between the Provider and the customer will not have any effect on the registration of an internet domain or on the corresponding agreement concluded with the registration organization. Insofar as the customer wishes to terminate the registration agreement, the customer must make an express declaration to this effect vis--vis the Provider (see Clause 8).

5) Consumers have the right to withdraw from their declared intention to enter into a contract within fourteen (14) days without having to state grounds. You will find additional details on your right of withdrawal here: https://jojmatic.com/legal.html. The right of withdrawal does not apply to businesses.

1) The customer expressly warrants that the provision or publication of the contents which the customer uploads and/or of the websites which are created on the customer’s behalf by the Provider in accordance with the customer’s instructions do not contravene Jordan law or any potentially deviating laws of the country in which the customer’s registered seat is located, particularly including copyright laws, data protection laws, and the laws governing unfair competition. The customer furthermore warrants that the content provided or published does not violate public morals, does not contain any pornographic or obscene materials, does not incite racial hatred, does not infringe upon human dignity, does not endanger children or adolescents, and is not insulting or discriminatory. This also applies to third-party websites to which the customer installs a link, has a link installed, or tolerates a link.

2) If the Provider receives a complaint from a third party alleging that content on a customer’s website infringes on the rights of a said third party, and if the complaint is sufficiently specific to allow the alleged infringement to be confirmed solely on the basis of the third party’s allegations– i.e. without a thorough legal and factual evaluation – then the Provider will forward the third-party complaint without undue delay to the customer, who is to provide a statement of position. The Provider will grant the customer a reasonable deadline for stating such a position. If no statement of position is made within this deadline, the Provider will be entitled to assume that the third-party complaint has merit and will be entitled to delete the content giving rise to the complaint, block web space packages or servers, or exclude them from access in any other appropriate way. If the customer calls the merits of the complaint into question in a substantiated manner and if this gives rise to justified doubts, then the Provider will inform the third party accordingly and, if the Provider considers this appropriate, will request evidence to prove the alleged infringement of rights. If the third party fails to take a position in response or if the third party fails to produce any required evidence, then the Provider will assume that the third-party complaint is without merit. If the third party issues a statement of position that shows an infringement of its rights or if the third party provides evidence of such infringement, also taking into account any exculpatory statements of the customer, then the Provider will be entitled to delete the content giving rise to the complaint, block web space packages or server or to exclude them from access in any other appropriate way. The customer's payment obligations remain unaffected in this case.

3) The foregoing paragraphs apply accordingly to all other services offered by the Provider and that enable the customer to publish data of whatever kind.

1) It is expressly agreed that all rights to the services of the Provider rendered during the contractual term, namely software, know-how, trademarks or other protected rights will be retained in full by the Provider. In the course of the contractual term, the customer enjoys a non-exclusive, non-transferrable, non-sublicensable usage right to the contractually agreed services. This also applies in the event that customer-specific customizations have been made.

2) Insofar as contractually agreed services can be used only subject to the industrial property rights or copyrights of third parties, the relevant third-party terms and conditions will invariably have supplemental effect. This also applies to open-source software, whose terms and conditions will be communicated to the customer by the Provider upon request.

1) Insofar as the scope of the services of the Provider encompasses the procurement or administration of an internet domain, the Provider merely serves as an intermediary vis-à-vis the respective organization responsible for issuing the domain (“Registration Organization). From such contracts between the customer and the Registration Organization, only the customer is entitled and obliged. In such case, all terms & conditions in place with the respective Registration Organization likewise will become a component part of the contract without the need to conclude a separate agreement.

2) The Provider has no influence on the domain-issuing process. Thus, the Provider in no way is able to warrant that the domains requested on behalf of the customer and delegated to the customer will be free of third-party rights, that they will be unique, or that they will exist in a sustained fashion. This also applies to subdomains issued under the Providers domain.

3) If the customer is called upon to surrender an internet domain by a third party because it allegedly infringes third-party rights, then the customer must notify the Provider without undue delay. In such a case, the Provider will be entitled to surrender the internet domain on behalf of the customer if the demand for surrender is justified.

4) If the customer wishes to terminate the registration agreement for a domain, the customer must notify the Provider in text form at least three months before the registration agreement’s expiry. Failure to so give notice will mean that the registration agreement continues in effect in keeping with the regulations of the Registration Organization.

5) If the contractual relationship with the Provider is terminated on whatever grounds, the customer will be under obligation to effect a domain changeover in a timely manner. If this is not done, the Provider will be free to transfer administration of the domain to the Registration Organization, assuming it agrees; alternatively, the Provider may ask the customer for a statement of position on the matter and, if no such statement is received, may release the domain.

1) Unless otherwise agreed, the following types of content or the performance of the following actions are expressly prohibited:

● Spamming emails or webpages that are associated with any type of spamming.

● IRCd, the service for Internet Relay Chat.

● Any scripts and programs that could potentially impair and/or disrupt the function of the server or other services located within the Provider’s network or on the internet.

● Any scripts and programs that could potentially extensively wear and/or tear Provider’s hardware or bandwidth.

The Provider is entitled, at its own discretion, to define certain regulations and limit values, the violation or exceeding of which generally assumes to be a violation of the above-mentioned principles. It is up to the customer to provide corresponding proof that a violation of the above-mentioned principles does not exist despite the violation of certain regulations or exceeding certain limit values.

2) The following applies to webspace packages in particular: The customer will be under obligation to structure the internet website so as to prevent overloading of the server, e.g. by CGI scripts/PHP scripts, which require extensive computing power and a disproportionate volume of working memory. “Overloading” means usage of the aforementioned resources that is so intensive as to cause a noticeable and significant disruption, or even breakdown, in the operations of a server of the Provider. The Provider will be entitled to limit correspondingly the resources for websites that do not fulfill the aforementioned requirements.

3) If the customer breaches a provision of paragraphs 1 and/or 2 the Provider will be entitled to restrict the webspace package/the server in its use and/or immediately impose a block on the webspace package /the server, until the breach of paragraph 1 and/or 2 is remedied. This will also be possible if the webpages/servers of the customer clearly impair the functionality or accessibility of other webpages on the server (in the case of webspace packages) or of other servers within the Provider’s network. The customer will be notified of the imposition of such a block.

4) The Provider is entitled to immediately block any webspace packages and servers that are being used to operate the “TOR” service, insofar as the Provider has become aware that the server or package is being used unlawfully.

5) In the event a justified block is imposed, responsibility for any resulting breach of contractual obligations will lie not with the Provider but exclusively with the customer. The Providers claim to receive remuneration will invariably continue in effect during the full remainder of the contractual term.

1) The Provider grants the customer full and exclusive administration rights for the server made available to the customer. Only the customer has access to the servers individual administration password. The Provider has no access to the password and thus is unable to administer the customer’s server. This means that the customer is solely and exclusively responsible for administering and securing the server at the customer’s own risk and expense. It is incumbent on the customer to install the required security software and to remain regularly updated on newly discovered security gaps and to independently close such gaps. Installing the maintenance programs or other software that the Provider recommends or makes available will not release the customer from this obligation. The customer also is under obligation to configure the programs used by the customer such that they boot up automatically whenever the hardware or the operating system is started. Clause 2 paragraph 5 applies correspondingly.

2) Insofar as necessary and reasonable, the customer will assist with configuration modifications, e.g. by re-inputting access data or through simple adaptations of the customer’s systems.

1) The Provider will ensure that the physical connectivity of the object storage infrastructure, webspace packages, dedicated servers, virtual dedicated server and VPS is available at an annual average rate of 95%. This will not include periods in which the servers are unavailable online due to technical reasons or other problems that lie outside the Providers sphere of influence (force majeure, culpable conduct on the part of third parties or the customer, etc.), nor periods in which the Provider performs necessary maintenance work after giving timely advance notice.

2) The servers and storage infrastructure located in the Provider’s data centers are connected to the internet via a complex network infrastructure. The data traffic is channeled through various active and passive network components (e.g. routers, switches), each of which permit only a fixed maximum data-throughput rate. This means that data-traffic capacities for individual servers or parts of the storage infrastructure may be limited at certain points and may not conform to the notional maximum bandwidth at the switch port. Unless expressly agreed otherwise, the Provider cannot guarantee the level/volume of the bandwidth that will actually be available for an individual server or parts of the storage infrastructure, but will instead make bandwidth available in accordance with the technical performance capacity of the data center while making due allowance for the performance obligations owed to other customers.

3) Customers are able to use the Provider’s products and services for a large and non-determinable number of different applications while deploying various software programs for this purpose at their free discretion. This gives rise to many millions of possible configurations for the servers. The multiplicity of these possibilities makes it impossible for the Provider to guarantee the product’s and services serviceability or compatibility for specific forms of usage.

1) The Provider is free to process personal data relating to the customer without any further-reaching consent, insofar as this is required to establish and implement the contract or for billing purposes. For additional details, please see the Provider’s Data Privacy Policy:https://jojmatic.com/legal.html

2) Insofar as the customer also wishes to process personal data in conjunction with the services of the Provider, the customer will remain the sole “controller within the meaning of data protection law. The Provider will process the personal data as a “processor” acting for a controller within the meaning, insofar as an agreement on data processing on behalf a controller is concluded. The customer is hereby advised that the Provider essentially has no way of determining whether or not the customer is even processing the personal data of third parties, or which categories of personal data of data subjects, if any, are being processed, or the manner or purpose of such processing. Thus, the customer is under obligation to give the Provider the required information regarding such data processing. The Provider will offer the customer the opportunity, via the customer portal, to conclude an “agreement on data processing on behalf of a controller,”. So long as the customer has not sent the Provider, via the customer portal, an “agreement on data processing on behalf of a controller” containing the necessary information, the Provider will assume that the customer is not processing any third-party personal data in conjunction with the Providers services. In such a case, the Provider will not take any measures on the basis of data protection law.

3) The Provider hereby expressly advises the customer that, given the current state of technology, it is impossible to fully guarantee data protection for data transfers performed via open networks like the internet. The customer is hereby advised that, depending on the ordered hosting service, the Provider has the technical means to at any time inspect the data that the customer has stored on the server, insofar as the customer does not use a secure data-encryption system. Other users of the internet may also be able, under certain circumstances, to circumvent network security in an unauthorized fashion and to control message traffic, insofar as the customer does not transfer data in a securely encrypted manner.

1) The Provider will be liable in keeping with the applicable statutory provisions for any damage caused by willful or grossly negligent conduct on the part of the Provider or of its vicarious agents.

2) In cases of simple negligence, the Provider will be liable for the following:

a) Injury to life, limb, or health and damage resulting from a breach of a cardinal contractual obligation, but only in an amount limited to the damage that was foreseeable and typical for the type of contract involved.

b) Cardinal contractual obligations are ones the fulfillment which is indispensable to the proper fulfillment of a contract and can normally be expected in good faith by the customer.

3) The limitations of liability set forth under paragraph 2 above will not apply insofar as the Provider has fraudulently concealed a defect or has assumed a guarantee for claims or for breaches against the General Data Protection Regulation.

4) If the Provider is prevented from rendering its contractual services due to force majeure (i.e. events that lie beyond the control of either party, such as wars, uprisings, (terrorist) attacks, epidemics, natural disasters, or strikes), then the Provider will be released from its service obligations for the duration of the force majeure and the customer will be released from the obligation to render counter-performance. The contractual term will be extended by the period of interruption caused by the force majeure. If the force majeure is expected to last longer than three months, then either party may terminate the contract.

For purposes of the relationship with the Provider, the customer undertakes to release the Provider from liability for any third-party claims resulting from unlawful actions by the customer or due to substantive errors in the information provided by the customer. This applies particularly but is not limited to, to violations of copyright law, data protection law, and competition law as well as to violations of the obligations set forth in Clauses 3, 6, 7, and 8 of the present GTCs. The Provider has no obligation to review the customer’s internet sites for potential violations of the law.

1) All declarations on the part of the Provider may be forwarded to the customer electronically. This also applies to statements of account relevant to the contractual relationship.

2) The customer may not offset their own claims against the Provider unless these have been acknowledged or finally and conclusively affirmed by a court of law.

3) The Provider has the right to name the customer as a reference customer and to list the customer as such, whereby this will not entail any obligation to pay remuneration to the customer.

4) If one or more provisions of the present GTCs should be or become ineffective or unenforceable, then this will not affect the enforceability of the remaining provisions. In such case, the parties will agree on an amendment that corresponds to the purpose that was actually intended, also in economic terms. The same applies in the event of the present GTCs having remained silent on any given matter.

1) Insofar as the customer has selected a software product of the Microsoft company (e.g. Windows servers, SQL servers etc.) for installation on the customer’s server, the provisions of the so-called “Microsoft Service Provider Use Rights” (SPUR) as well as the so-called “End User License Terms” (EULT) – which apply to the Provider as part of the Microsoft “Service Provider License Agreement” – will have supplemental applicability insofar as the customer could influence their application, respectively could violate them by the use of the software. The customer agrees to comply with the corresponding provisions and will be responsible for ensuring their correct application. These provisions may restrict or prevent the serviceability on the Provider’s servers of Microsoft product licenses that the customer has obtained elsewhere.

2) If a software product from the Microsoft company is ordered by the customer, then the Provider will make a corresponding license available on the basis of a Service Provider License Agreement so as to permit the customer to use the product on a monthly basis. This will restrict the permission to use the installed product, e.g. a delivered operating system, in certain aspects. In particular, it will prohibit the use of Microsoft products for which additional or other licenses are required pursuant to the SPUR or EULT. The customer enters into obligation to comply with these restrictions independently and assumes liability towards both the Provider and Microsoft for any wrongful usage.

Consumers are entitled to the following right of withdrawal:

You have the right to withdraw from the present agreement within fourteen (14) days without having to state cause. The deadline for withdrawal is fourteen (14) days from the date on which the agreement was concluded. In order to exercise your right of withdrawal, you must notify us.

Suliman Al Nabulsi St
11190 Amman
Jordan

Tel: +962 78 2406024
Email: [email protected]

Of your decision to withdraw from the present agreement by means of a corresponding unequivocal declaration (e.g. a mailed letter, or email).

You may use the attached template withdrawal form, but this is not mandatory. In order to comply with the deadline for withdrawal, it suffices if you dispatch the notice of withdrawal before the end of the withdrawal period.

If you withdraw from the present agreement, it will be incumbent upon us to promptly reimburse you for all payments received from you, including delivery costs (but not including any additional costs resulting from a request by you for some form of delivery other than the most cost-efficient, standard delivery offered by us), and to do so no later than fourteen (14) days after the day we receive your notice of withdrawal from the present agreement. In making the reimbursement, we will use the same mode of payment that you employed for the original transaction unless we have specifically made other arrangements with you; in no case will you be charged any fees in connection with the reimbursement.

If you asked us to begin providing services during the withdrawal period, you will be obligated to pay us a reasonable sum to cover the portion of the services, as compared to the total scope of services provided for under the agreement, that you have already received up until the time you notify us of your intention to exercise your right to withdraw from the present agreement.

Your right of withdrawal will expire when we have fully performed the service and have only started to perform the service after you have given your express consent to this, transmitted on a durable data medium, and at the same time confirmed your knowledge that you will lose your right of withdrawal upon full performance of the service by us.

(If you would like to withdraw from the agreement, please fill out this form and send it back to us at the address shown below)

-To

Suliman Al Nabulsi St
11190 Amman
Jordan

Tel: +962 78 2406024
Email: [email protected]

I/We (*) hereby withdraw from the agreement originally concluded by me/us (*) for the provision of the following service (*):

- Ordered on (*) / Received on (*)
- Name of the consumers(s)
- Address of the consumers(s)
- Signature of the consumers(s) (only necessary for notices in paper form)
- Date

(*) Delete whichever is not applicable.